Customer Relation Management
Customer relationship management (CRM) is a technology that allows businesses both large and small to organize, automate, and synchronize every facet of customer interaction.
CRM Software Solutions have enabled widely different types and sizes of organization to benefit from great improvements in customer intelligence. This intelligence is available to traditional CRM software users like sales and marketing departments, as well as customer helpdesk and field service staff. It is also accessible to less obvious departmental CRM users such as supplier management and sales order entry. CRM helps in greater analysis of sales pipeline along with credible sales Automation and support process maintenance..
* Lead * Oppertunity * Order Processing * Sales * Support
Sales Peak runs on local or wide-area networks and provides seamless communications with mobile computing solutions for laptop computers, tablet PC's, PDA's and mobile telephones.Sales Peak can access information on products purchased, service contracts, defects and much more. Sales Peak† provides a standard framework for pushing leads through a sales pipeline and managing it amongst many stakeholders in real time, in order to provide better customer relations and grow revenues by creating more sales, and losing fewer customers. Lead management (Accounts ,source tagging,incentive,reward) Sales Man module (HR ,efficiency,incentive). Order Processing(Accounts,Production,Field level order processing ). Sales Peak has robust alert system including email,SMS. Sales Peak can connect to BIS giving run time report creation capability. Sales Peak gives low learning curve promoting faster adaptability. Compatible with most IVR(Interactive Voice Response) systems. Both Asp.net and PHP version. Customization options available. Web based and corporate training opportunities.
SugarCRM is the world's largest open source CRM (customer relationship management) software. Founded in 2004, over 7,000 customers and more than half a million users rely on it to execute marketing programs, grow sales, retain customers, and create custom business applications. SugarCRM is from a software company based in Cupertino, California. It produces the web application Sugar, a customer relationship management (CRM) system. SugarCRM's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting
Designed for you Sugar provides an easy-to-use CRM interface focused on features that matter and nothing more. Be part of an exceptional customer experience We love our customers, and they love us. SugarCRM receives the highest Net Promoter Score across all major CRM vendors. Easy to deploy Turn it on and go. Easily integrate with your existing IT fabric. Quickly customize to automate your unique business processes. Workflows Business Process Management. BPM tool. Provides an ability to model and automate business processes. Workflows . Actions can be triggered if specific conditions are met. Available actions: send email, update record, create new record, create notification, assign record by specific rule.